Returns and Refunds Policy

At You Choose Adventure Puzzles, we want you to be happy with your purchase. If something is wrong with your order, please get in touch so we can help.

1. Damaged, Faulty or Incorrect Products

If your product arrives damaged, faulty or different from what you ordered, please contact us via the contact form.

Include:


  • Your order number.

  • A description of the issue.

  • Photographs of the product or packaging, if relevant.

We will assess the issue and work with you to arrange an appropriate remedy under applicable consumer law. Depending on the circumstances, this may include a repair, replacement or refund.

Please contact us as soon as reasonably possible so we can assist.

2. Change-of-Mind Returns

We understand that plans can change. However, we do not offer refunds or exchanges for change of mind unless expressly stated otherwise.

This does not affect your rights under the Australian Consumer Law or other applicable consumer protection laws.

3. Pre-Order Purchases

Products purchased through pre-orders may have specific production, delivery and cancellation arrangements.

Any applicable campaign or pre-order terms will be communicated separately. These arrangements do not remove any non-excludable rights you may have under applicable law.

4. Return Conditions

If a return is required, we will explain how to send the product back and whether return shipping costs will be covered.

Please do not send products back before contacting us, as we may need to provide return instructions.

Any conditions applied to returns will be consistent with your rights under applicable consumer law.

5. Refund Processing

Where a refund is approved, we will explain the next steps.

Refunds will generally be issued to the original payment method where possible. Processing times may depend on your bank or payment provider.

6. Missing Items

If an item is missing from your order, please contact us with your order number and details of the missing item. We will investigate and arrange an appropriate resolution.

Contact Us

For enquiries, contact: contact us.
Last updated: 13 October 2026

Shipping Policy

Thank you for supporting You Choose Adventure Puzzles! We want your adventure to arrive safely and smoothly.

1. Where We Ship

We currently ship to: Australia, UK, US, New Zealand.

Available destinations and shipping costs will be displayed at checkout.

If your country is not listed, please contact us to ask whether shipping can be arranged.

2. Order Processing

Pre-orders: I aim to ship pre-orders on dates I have stated but these can be delayed by the unknown. If there are delays I will update you via email.

Orders are typically processed within [2–4 business days] after payment has been received.

Business days exclude weekends and public holidays.

During busy periods, product launches or promotional events, processing times may be longer. If there is a significant delay, we will do our best to keep you informed.

3. Shipping Costs

Shipping costs are calculated based on factors such as destination, parcel size, weight and the shipping service selected.

The applicable shipping cost will be shown at checkout before payment is completed.

4. Estimated Delivery Times

Delivery times depend on your location and the shipping service selected.

Estimated delivery timeframes are:


  • Australia: [Insert estimated timeframe].

  • United Kingdom: [Insert estimated timeframe].

  • United States: [Insert estimated timeframe].

  • International orders: [Insert estimated timeframe].

These are estimates only. Customs processing, carrier disruptions, public holidays and other circumstances may affect delivery.

5. Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow time for tracking information to appear in the carrier's system.

6. Customs, Duties and Taxes

International orders may be subject to import duties, taxes or customs fees.

Unless otherwise stated at checkout, customers are responsible for checking whether additional charges apply to their destination and who is responsible for paying them.

Customs processing may also affect delivery times.

7. Incorrect Addresses

Please check your shipping details carefully before placing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping costs arising from an incorrect address may apply where permitted by law.

8. Missing, Delayed or Damaged Orders

If your order has not arrived within the expected timeframe, or arrives damaged, please contact us with your order number and relevant details.

We will investigate the issue and work with you and the shipping provider to find an appropriate resolution.

Your rights under applicable consumer law remain unaffected by this policy.